Returns Policy

Online purchases returns procedure

Stocked products can be returned within 28 days of purchase, provided they are in their original condition and packaging.

Specially ordered items are non-returnable.

We accept returns in person at our trade counter, or sent to us by post or courier but these will be subject to a 10% handling charge. By special arrangement large goods may be collected from site, but will incur a 20% handling charge.

The postage cost for returning stocked items by post is to be paid by the customer. Once the returned goods are received, they will be checked and an exchange offered or a refund issued where appropriate. Where the goods are found to be faulty, the postage cost for returning the items will be reimbursed, as long as a postage receipt is provided.

The products remain the customers’ responsibility until they reach us here. For your own protection we recommend that you send parcels using a recorded or tracked delivery service. We cannot refund items lost in the post.

In store purchases returns procedure

Stocked products can be returned within 28 days of purchase, provided they are in their original condition and packaging, and you can provide your receipt.

Specially ordered items are non-returnable.

Goods can be returned in person at our trade counter but these will be subject to a 10% handling charge. By special arrangement large goods may be collected from site, but will incur a 20% handling charge. Once the returned goods are received, they will be checked and an exchange offered or a refund issued where appropriate.